Refund policy

Goods received in a damaged or faulty condition will be eligible for a full refund, including shipping cost, subject to our return conditions below and the following conditions:
- The shipment to you was insured.
- You inform us of the damaged shipment within 10 days of delivery.

Fabrication defects that occur within the first year may be eligible for repair, replacement or refund, subject to our discretion, the return conditions below and the following conditions:
- Incorrect use.
- Third party repairs.
- Careless handling.

Stocked, non-commissioned, pieces can be returned or exchanged within 14 days from delivery subject to our return conditions below and the following conditions:
- The item is in an unworn, pristine and re-saleable condition.

Commissioned pieces are non-refundable, unless a prior agreement has been made via email.

Unfortunately, we will not pay for return shipping fees.
Any refunds processed to an international credit card will be calculated using the exchange rate on the day the refund is processed.
A refund will only be given if all of the following conditions are met:
- You inform us of your desire to return your good and receive a confirmation response from us before you dispatch.
- Package the item securely and adequately.
- Return by registered post or courier ensuring item is adequately insured for its full value.
- Mark the shipping documents / waybill with 'Return of British Goods' if you are returning the goods from outside the EU.
Be careful when packaging the jewellery as you will be held responsible for any damage/scratching incurred in transit. You will be liable for any British customs duties or taxes charged on your returned item.

Every piece is handmade and may have intentionally rough, uneven finishes or indentations as part of the design - these are not faults and items with them aren’t eligible for a refund.

All deposits are non-refundable.